Lead Outreach Case Manager

Position: Lead Outreach Case Manager

Job Type: Full Time

Salary Range: $50,000-$60,000 Annually

Reports To: Program Manager

Job Summary:

The Lead Outreach Case Manager is responsible for providing mobile outreach and survival assistance to youth who are at-risk of or currently experiencing houselessness on O‘ahu. The Lead Outreach Case Manager works as part of a team within RYSE with the goal of ending youth houselessness. Other responsibilities include referring youth to resources, youth advocacy, and developing community awareness.Those with lived experience strongly encouraged to apply!

Job Responsibilities:

A. Street Outreach

 Collecting and reporting data on outreach activities including services provided, system enrollment, number of individuals reached, and/or any barriers or challenges encountered. 

• Training and supervising outreach team members provide guidance and support and ensure the outreach efforts are conducted effectively and up to standard.  
• Developing and implementing outreach strategies such as identifying target areas, creating outreach schedules, and organizing bi-monthly outreach events.  
• Locating and providing mobile outreach for youth who are at risk of houselessness, unsheltered or living between friends, family members, and willing adults.
• Providing out-of-home youth with appropriate housing/shelter referrals and linking to community resources.
• Making contact and developing rapport with runaway, houseless, and at-risk of houselessness youth.
• Provide initial screening and assessment services to clients with mental health and/or substance use disorders.
• Complete Homeless Verification Letters, VI-SPDAT assessments and enter data into the Homeless Management Information System (HMIS) to ensure youth are eligible for the Youth Coordinated Entry System (CES.)
• Provide consistent case management and care coordination across multiple departments and/or agencies for a fluctuating caseload.
• Make direct referrals to young people for mental health and/or substance use disorder treatment as needed.
• Assist youth with completing applications for benefits including but not limited to Supplemental Nutrition Assistance Program (SNAP), General Assistance (GA), Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI.)
• Collaborate with youth and service providers to obtain vital documents including but not limited to state ID, social security card, and birth certificate.
• Provide on the spot assessment, harm-reduction supplies and crisis intervention for youth in need.
• Maintaining and interacting in a culturally sensitive, respectful, and professional demeanor with youth, staff and community partners.
• Demonstrate high integrity when dealing with a wide array of cultural, restrictions and confidential information.
• Ability to work non-traditional hours (afternoons, evenings, some weekends or holidays) to appropriately serve youth experiencing houselessness.
  

B. Community Outreach

• Develop and maintain positive relationships with schools, law enforcement, health & mental health providers, hospitals, substance use treatment centers, churches, and other community partners who provide services or referrals to the RYSE program including attending community meetings.
• Attend community meetings with other service providers to share program information and coordinate services.
• Assist with other duties as it relates to at-risk and houseless issues facing youth as assigned.

Required Qualifications:

• Strong reading, writing and computer skills.
• Ability to maintain regular, consistent attendance.
• Familiarity with O‘ahu geographical regions. 
• Successful completion of Employment Eligibility Verification and background screening.
• Ability to obtain CPR/First Aid Training certification.
• Ability to drive with a clean recent drivers abstract.
• Ability to quickly become familiar with O‘ahu youth resources.

Educational Requirements:

• High School diploma or GED.
• Lived experience may be considered in place of or in addition to formal education requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

While performing this job, this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (50lbs), and lifting (50lbs), bending, keeling, using a computer, firm/strong grasping, and repetitive hand control, makes and receives telephone calls, use of general office equipment copier, fax machine, and basic office equipment. All other duties assigned. 

Work Environment 

Outreach Case Managers work with youth in the field in all types of environments and housing situations. RYSE is low-barrier and equal opportunity for all youth therefore Case Managers will encounter youth who may be experiencing mental health symptoms, in crisis, using substances, not attentive to personal health/safety, and/or who are a part of many different communities (i.e. AANHPI, LGBTQ+, etc.) It is the Case Manager’s responsibility to provide equal access to services for all youth.

RYSE is an Equal Opportunity employer and encourages all candidates to apply including members of the LGBTQ+ community.