Housing Case Manager

Position: Housing Case Manager
Job Type: Full Time
Salary Range: $45,000-$50,000
REPORTS TO: Program Manager

JOB SUMMARY:
The Youth Housing Case Manager is responsible for facilitating pathways to permanent housing
for youth who are on the street or in the RYSE program. He/she/they oversees housing-focused
case management and fills a central role in linking youth experiencing housing instabilities to an
appropriate housing plan and supporting the team in sustaining placements.

JOB RESPONSIBILITIES:

• Facilitate re-housing activities using a housing first, trauma informed, positive youth
  development approach
• Conduct screening and assessment with participants, including hard to reach clients,
  with the objective of determining housing barriers, and appropriate housing
  intervention.
• Facilitate the housing planning process, including oversight of barriers,
  assessment/VI-SPDAT, and putting eligible clients on a path to maintaining housing.
• Document service encounters as required, input data in a timely manner in Homeless
  Management Information System (HMIS), excel spreadsheets, and/or case
  management database as program requires.
• Practice positive youth engagement through persistent and creative engagement to
  motivate, encourage participation, and promote follow-through to obtain and maintain
  stable housing.
• Remain primary point of contact while client moves through the housing process.
  Landlord Liaison
• Facilitate monthly rent meeting and submit check requests for all housed youth who
  are supported financially
• Communicate with landlords each month, ensuring rent is paid and there are no
  concerns
• Remain the agency’s primary point of contact for client/landlord relationships
• Address lease-related issues on all supportive housing units
  Case Management
• Oversee the development and implementation of individual success plans in the
  housing stabilization program, including identification of barriers to
  obtaining/maintaining housing and steps to overcome them.
• Conduct home visits on a regular schedule
• Oversee appropriate discharge plans from permanent housing programs.
  Team Participation
• Participates in staff meetings and other group activities essential for operations
• Leads team discussions on client progress and lack of progress and helps to develop
  possible solutions to ensure best support for the client’s success.
• Promotes good community relations and utilizes community services and resources.
• Attends scheduled training programs for professional development that includes, at a
  minimum, trainings required by RYSE and by regulatory and accrediting bodies.
• Performs other duties as assigned.
  REQUIRED QUALIFICATIONS:
• Associate degree or bachelor’s degree in a related industry or field (human services,
  counseling, business management, etc.) preferred.
• One-two years of experience working in case management or housing navigation
  environment with a particular focus on young adults ages 18-24
• Knowledge of available community resources and services
• Proficient in use of computer technology primarily Microsoft WORD & EXCEL,
  HMIS.
• Ability to complete a variety of daily, bi-weekly, and monthly documentation, as well
  as data collection.
• Ability to respond efficiently and effectively in emergency situations.
• Understand and maintain confidentiality of member information
• Perform general clerical duties including recordkeeping and filing.
• Excellent verbal and written communication skills.
• Ability to work independently and as a part of an interdisciplinary team.
• Ability to work with diverse populations.
• Valid HI driver’s license and reliable transportation and/or own vehicle.
• Weekends and evenings may be required.
  
• PHYSICAL DEMANDS
  The physical demands described here are representative of those that must be met by an
  employee to successfully perform the essential functions of the job. Reasonable accommodations
  may be made to enable individuals with disabilities to perform essential job functions. In the
  course of performing the job, this position typically spends time sitting, standing, climbing stairs,
  walking, driving, carrying (50lbs), and lifting (50lbs), bending, stooping. Operating a computer
  keyboard, firm/strong grasping, and repetitive hand control. Makes and receives telephone calls.
  Use of general office equipment copier, fax machine and basic office equipment. Subjected to
  outside environmental conditions.
  
• WORK ENVIRONMENT
  The employee may be in contact with individuals and families in crisis who may be ill, using
  substances and/or not attentive to personal health and safety for themselves. The employee may
  experience a number of unpleasant sensory demands associated with the client’s use of alcohol
  and drugs, and the lack of personal care. The employee must be ready to respond quickly and
  effectively to many types of situations, including crisis situations and potentially hostile
  situations.